Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.
Return Conditions:
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To start a return, please contact us at joneslious95@outlook.com. Returns must be shipped to the following address:
Room 869, 25th Floor, Building 2, No. 70 Dianchang Road,
High-Tech Industrial Development Zone,
Zhengzhou City, Henan Province, China
If we approve your return, we will provide a return shipping label along with instructions on how and where to send the package. Please note that we do not accept returns sent without prior authorization.
If you have any questions about returns, feel free to contact us at joneslious95@outlook.com.
Damaged or Defective Items
Please inspect your order upon receipt. If any item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you are unsure about a specific item, please contact us.
Please note we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the original item for a refund and place a new order for the replacement.
EU 14-Day Cooling-Off Period
For shipments to the European Union, you have the right to cancel your order or return items within 14 days without reason. As above, items must be in the same condition as received: unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is also required.
Refund Policy
Refund before Shipment — Once we receive your refund request, we will process it immediately. Since it is an international transaction, your bank will return the funds to your account within 7 business days.
Refund after Shipment — Once we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, your refund will be processed within 10 business days, and the amount will be credited to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at joneslious95@outlook.com.